After knowing that the Now app is not working on the new one, many Now subscribers have reached out to the video streaming service. Apple TV 4K.
According to 9to5Mac, Who first noticed the issue, the Now app – formerly TV Now – is preventing users from logging in to view content on their new Apple TV 4K box. Instead it provides an error message that causes users to come to social media for answers.
“We are now aware of the issue affecting availability now on second generation Apple TV 4K devices”, wrote Now support team In response to several customers reporting the issue on Twitter.
“A fix has been prioritized and our teams are working hard to resolve it. We apologize for the inconvenience caused ”
It is unclear what caused the problem, but 9to5Mac noted that this may be down to server-side piracy checks where the app does not yet recognize the model identifier of Apple TV 4K.
The new Apple TV 4K is only sent to customers today (May 21), so hopefully it won’t take too long to fix it now.
Now made headlines back in March, when he removed “TV” from his old moniker to a simple (and somewhat confusing) “Now”.
The streaming service – known for hosting a variety of Sky content, including Sky Sports, Sky Atlantic and Sky Cinema – renamed its entertainment, cinema, sports, kids and changed “Pass” to “Subscription” .
For more information on streaming services, be sure to check out our reviews of Disney Plus and Apple TV Plus, as well as our in-depth comparison of Netflix vs. Disney Plus.